Terms & Conditions

Coutellerie du Petit-Chêne and Heidi-Shop Sarl is responsible for these conditions of sale.

"The seller Coutellerie du Petit-Chêne and Heidi-Shop Sarl and the buyer hereby agree that the present sale is subject to the following terms, which the buyer expressly accepts. The buyer's attention is specifically drawn to the duties described in section 5, the choice of forum form clause contained in the section 8 and the choice of law clause of the section 9. 

Section 1 
The goods displayed on the website of the seller do not necessarily fit the delivered goods, in particular as to their size, colour, weight, brightness and so on. 

Section 2 
The seller is not bound by any obligation before the effective receipt by the buyer of an electronic confirmation message from the seller, which shall be sent to the e-mail address indicated by the buyer in the order form. The seller retains the right to refuse any order, without indicating the motives, or to restrict the quantity of such order if it covers more than one specific good. Except for the confirmed orders, the seller retains the right to modify without notice the prices and any other term of the sale. 

Section 3 
The ordered and confirmed goods should be sent by regular postal service within five business days following the sending of the confirmation message from the seller, to the delivery address indicated by the buyer in the order form. All risks pass to the buyer at the time when the goods are handed over to the Swiss postal service or to any private carrier in Switzerland.

The seller may not be held responsible for damages caused on the packing during postal transport. 

Section 4
The prices are indicated in the caddie in Swiss Francs . The prices indicated in Dollars and Euros are indicative and prone to the variations of rate of exchange.

Section 5 
The total price indicated on the order form includes all taxes linked to the sending and delivery of the goods. All other taxes, including the charges for the importation due in the country of delivery must be paid exclusively by the buyer. 

Section 6 
The sole buyer is exclusively liable for the full conformity of the sale in his country of domicile or the country and / or the country of delivery. The buyer certifies being of legal age, having the right and the authority to order such good, having previously checked to insure that the order does not infringe any regulation of the applicable law in the country of delivery or the country of his domicile and that all information furnished to the seller are true. 
The seller shall never be liable on any ground what so ever for the non-conformity of the goods with the applicable regulations. 

Section 7 
The goods are sold "as is". No warranty applies, except otherwise stipulated in the documentation received with the goods themselves.

The seller does not accept any product return for eventual guarantee problems. The guarantee center from the product's manufacturer is the only service to be able to treat requests linked to guarantee problems related to manufacture problems.

The seller commits himself to furnish all the information and assistances to be able to direct the purchaser to the guarantee/reparation center.

Section 8 
Need to return an item?

Within 30 days of delivery of a shipment, you may return any item you purchased from Swiss-knife.com, for any reason, (except for warranty problems) In case the goods need to be exchanged we will only charge the shipping costs. When you want a refund, we will charge the shipping costs plus 25% restocking fee. 
The goods need to be unworn. The strap cannot be bent. It needs to be returned in its original box.

We cannot accept returns of items returned more than 30 days after delivery.

Please do not send us items that do not meet the conditions listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

In case Swiss-knife.com has made an error in your order we will refund the return shipping cost.

Once the product is returned to us we will try to send you the correct product. In case the product you had ordered is sold out, we will refund you your money.

Section 9 
Any dispute arising out of or related to the construction, the performance, the non-performance or the breach of this agreement or this sale shall be exclusively brought in front of the competent Court in the State of Vaud, Switzerland. 

Section 10 
Swiss law shall exclusively apply to any possible construction or interpretation related to or arising out of the present sale."


Section 11
In case of lost parcels, international conditions for the treatment of lost parcels are applicable and accepted by the customer.